Frequently Asked Questions

Does a Driver pay a carbon offset charge?

We took the decision that the Rider should contribute a small amount to cover the cost of the total journey.The cost is 5p per journey per person. This ensures that you are carbon negative when you Drive or Ride with SKOOT, but currently as we have waived all fees to help return to normal.

What does Carbon Negative mean?

It means that you offset more carbon that you emit!We’re a totally carbon-negative business which means we calculate how much carbon is output from every ride everyone does, plus all the carbon that every person working for SKOOT emits and we then plant trees to ensure we offset more carbon than we emit, making us Carbon Negative.Simply put, for every 3 rides we plant a tree – making every SKOOT user become at least 110% carbon negative on their journey.

How is a mobility App Carbon Negaitve?

Every trip that occurs on SKOOT is 110% carbon negative. This is done by planting 1 tree for every 3 trips which offloads all of the carbon emitted on your journeys. So when you use SKOOT, you’re not only helping out your friends, you’re also helping out the planet. #Win-Win

Who plants your trees?

We have partnered with Eden Reforestation Projects who plant our trees for us. We absolutely love them because not only do they plant trees, they build sustainable communities too. Eden helps create jobs in those locations helping boost these small economies. Creating a cycle of sustainability both to our environment and their society.

How do I contact SKOOT?

Should you need to get in contact with us, please email Vinnie on [email protected] and include the mobile number☎ you registered with, or fill out the form at Contact Us on we don’t use Bot’s (that is to say we’re all human) we aim to try and respond within 24 hours (even at the weekend).Alternatively, pop over to our Facebook Help page where both the SKOOT Team and SKOOT community will try and answer any questions you may have.If unfortunately you need to discuss something more serious then please ensure that you contact the relevant authorities at the same time that you contact us.

How do I send SKOOT an Email?

Speak to Vinnie, our Head of Customer Support: Contact Us

The App isn't working how I think it should, what should I do?

If you have experienced an Issue or a Bug with SKOOT, please get in touch with Vinnie at [email protected] would be hugely beneficial if you could take any screenshots of the issue occurring and list the phone type, phone model and version of SKOOT that you have downloaded.For every bug report we receive, SKOOT plants a tree in your name!

Can I call SKOOT?

Unfortunately due to being a relatively small team, we don’t have someone dedicated to answering calls and queries. However, if our Q&A’s don’t answer your questions, please fill out the contact us form.

My driving licence has expired but I have a government extension due to COVID, can i still drive on SKOOT?

This is not a problem. If this has occurred for you, please email Vinnie on [email protected]

How do I raise a dispute?

We would advise that you read through our dispute resolution stages on our FAQs before contacting us. If you still have an issue then don’t hesitate to email us at [email protected]

There’s a lot happening at SKOOT
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